Contact details are to be kept up to date and we must be informed of any changes. This allows us to communicate effectively with you. These details must include a postal address, a contact number and an e-mail address.
Students are allocated a weekly lesson time and tuition is expected to occur at this time. Payments must be made in blocks in advance. Each block is a calendar month, and this should be paid on the 1st of that month. We insist that all payments are made by Direct Debit. A mandate will be issued to you upon completion of paperwork. The amount for the Direct Debit will vary each month depending how many lessons you have and if any have been carried over. An invoice will be issued to you at least a week prior to any monies being debited. If payment has not been received, a reminder message will be sent, and tuition sessions may be withheld until payment is made. Any payments not received by the due date will incur a £30 administration fee. All payments are recorded and declared on a yearly tax return.
If we cancel for any reason, then there will be no charge to parents and we will try to rearrange the lesson if possible. If this is not possible, that lesson will be transferred to the following month and this will be reflected within the invoice. Should lessons cease and this not be possible, monies will be transferred back.
Lessons cancelled by parents with less than 48 hours’ notice must still be paid for. Once we have confirmed a cancelled lesson, this lesson will not take place. We reserve the right to terminate tuition if lessons have been cancelled on a regular basis (three times or more in one term) and to offer the tuition to a student on the waiting list.
If a parent wishes to terminate their regular tuition sessions, we require 2 weeks’ notice in person or in writing. This ensures that we have received notice and that we do not need to charge the parent for future missed lessons as per the cancellation policy. We like to be able to say ‘goodbye’ to our students properly and wish them well for the future.
At the end of each lesson, verbal feedback will be given to parents. Should the parent not be available, we will provide a brief written summary of the lesson. Group parents will be provided with a brief feedback within the secret Facebook Group.
Whilst we endeavour to ensure that the student makes satisfactory progress, this cannot be guaranteed, and we cannot be held accountable for the academic success or otherwise of the student.
Unless otherwise arranged, all one-to-one lessons are 55 minutes in duration with 5 minutes feedback at the end. Group lessons are 1 hour in duration and feedback is given through the group Facebook page. Clients are responsible for ensuring they are ready and prepared to learn on arrival, and lessons will end at the designated time to enable the next student to have their full lesson. If you wish to speak to us in detail, about your child’s progress then please do this during the first few minutes or the last few minutes of their lesson. If longer is required, we will arrange an alternative time.
Lessons in the Hub
Please be courteous and refrain from interrupting the lesson prior to yours by attending early. This is unfair on the child whose lesson you are interrupting. Furthermore, it is imperative that children are collected promptly at the end of all lessons. Again, it is unfair if a child’s lesson is interrupted by someone having to stay late.
Parents are responsible for ensuring that their children know how to behave well. We reserve the right to cancel any bookings for students whose behaviour is unacceptable. The lesson will still require to be paid in full.
As and when appropriate learning may be taken into the outdoors. Please ensure your child has a jumper/ jacket with them at all times – rain is no indication of us staying inside!
We may take photos/ videos of your child’s work and your child completing their work. These may be used for marketing purposes, on our website and on social media. Children will not be named in photographs. Children’s first names may be used in separate social media posts which do not show their faces, this is to highlight their achievements.
We presume you are happy for us to use your child’s photograph or brief videos of them for marketing purposes, including social media and use your child’s name for recognition of their achievements on social media. If you do not wish us to do so, please inform us in writing.
We care about your privacy and preferences and wish to ensure you understand and are happy how we store data which concerns you and your child. I hold paper copies of your consent form and contact details, so we can contact you in an emergency. We also retain information regarding administering medicine, permission of photography and food allergies. We retain photos and your information online in a personal password protected folder. We also retain email addresses and phone numbers on our password protected account to inform you of dates, classes, changes in sessions and when we can, we send you relevant photos of your child.
We reserve the right to charge for special requests.